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Privacy Policy

Privacy Policy

1. Scope of Application and Responsibility

Proacqua Water Technology, with NIPC PT 514189770, hereinafter referred to as Proacqua, provides swimming pool construction and maintenance services and has as one of its commitments, the protection of the privacy of the personal data it collects, in the various areas of its activity.

Proacqua is not responsible and does not provide guarantees in relation to other websites that can be accessed through a link on the Proacqua website. In addition, it is up to the user to take precautions and ensure that the information he or she retrieves does not contain characteristics of a harmful nature.

The use of the website www.proacqua.co.ao as well as any interaction, commercial or otherwise, with Proacqua, as well as the treatment of personal data provided by its owner, is subject to the following conditions set out in the following points.

 

2. Use of the Website

The Proacqua website must be used exclusively for personal use. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation, with or without commercial purposes, are expressly prohibited. Intellectual property rights over the website and its contents are owned by Proacqua, unless otherwise specified.

Proacqua grants only a limited, non-exclusive and non-transferable license to view or print the website content for exclusively personal, non-commercial use.

Proacqua, undertakes not to use this website for illegal or prohibited purposes.

 

3. Data Collection

The entity responsible for the collection, processing and conservation of personal data is Proacqua, based in Luanda. For data protection purposes, Proacqua may be contacted at the address identified above, by registered letter with acknowledgment of receipt, or alternatively by email info@proacqua.co.ao.

The collection of your data results from the specific interaction with Proacqua, which may have one or more purposes, such as:

  • Contact, celebration and management of commercial relations;
  • General requests for information;
  • Construction and maintenance of swimming pools;
  • Sending institutional information, advertising or marketing, when consented;
  • Complaints and suggestions.

Depending on the nature of the interaction and only when necessary, Proacqua may need to collect and process some personal data, such as: name, e-mail address, address / locality, telephone, civil identification or tax identification number, date of birth, sex, nationality, academic qualifications, professional status and / or bank details / payment.

Proacqua collects and processes only the data strictly necessary for the pursuit of its specific purpose, namely for:

  • Provide an adequate and targeted response to requests for information / proposal;
  • Communicate better with you, for relevant issues and only as often as necessary, according to the characterization of your data and your preferences;
  • Comply with business purposes, namely, statistical data to improve the performance of the various services provided;
  • Comply with requirements of the accrediting entities, on which the validity of the certificates of some of the services provided depends, namely, training actions;
  • Bill services / products, such as construction or maintenance of exteriors.

 

4. Data Retention Period

Personal data will be kept by Proacqua for the time necessary for the proper execution of the purpose for which they were collected and other legal requirements, which may be kept until the expiry of the period of prescription of any legal actions or procedures arising from the conclusion of the contract or which it are connected.

Since personal data have been collected on the basis of consent, they will be kept until the holder expresses the right to oppose the further processing of his data, if another ground does not survive.

The periods of retention of your data can change significantly when it comes to archiving purposes of public interest, historical, scientific or statistical reasons, with Proacqua committing itself to adopt the appropriate conservation and security measures.

 

5. Data Sharing

Proacqua may use subcontractors, namely for the purposes of accounting, consulting and IT assistance and litigation management, these entities being obliged to develop the appropriate technical and organizational measures to protect the data of the holder and with a view to the exclusive fulfillment of the indicated purposes.

Proacqua reserves the right to change or use other subcontractors, without changing the basis or purpose of the data processing.

 

6. Data subjects' rights

The data subject is entitled, at any time, under the terms and for the purposes of requesting Proacqua:

  • Access to personal data concerning you and the information provided for in the GDPR.
  • The rectification or erasure, without justified delay, including the exercise of the right of limitation and to “be forgotten”, when, when there is no other legal basis for said treatment:
    • Personal data are no longer necessary for the purpose that motivated their collection;
    • The holder withdraws consent, only applicable to cases in which this is the basis for the collection and processing of data;
    • The holder opposes its treatment, beyond the maximum conservation period;
  • Limiting the processing of your data, if one of the following situations applies:
    • You have disputed the accuracy of personal data, for a period that allows the controller to verify its accuracy;
    • Processing is unlawful and the data subject opposes the deletion of personal data and requests, in return, the limitation of its use;
    • The controller no longer needs personal data for processing purposes, but that data is required by the data subject for the purpose of declaring, exercising or defending a right in a judicial process;
    • If you have opposed the processing, until it is found that the legitimate motives of the controller override those of the data subject.
    • The portability of your data, in order for the data subject to be able to transmit it to other data controllers, if the processing is based on consent or the processing is carried out by automated means;
    • The non-subjection to individual automated decisions, including profiling;
    • The right to withdraw consent at any time, provided that this is the basis for the collection and processing of data, without which this compromises the lawfulness of the treatment carried out on the basis of the consent previously given up to the date of its withdrawal.

Such rights must be exercised in writing by registered letter with acknowledgment of receipt to the address located at Rua António Feliciano de Castilho nº 81-83, Vila-Alice, Luanda, under the care of Proaqua, or alternatively to the email address info@proacqua.co.a.

For security and data protection reasons, when exercising any of the above rights, the controller may require a document proving the identity of the data subject.

Proacqua centralizes all issues related to data protection, via email info@proacqua.co.a.

 

7. Security of Personal Data

Proacqua has implemented a set of technologies and security procedures appropriate to protect your Personal Data from unauthorized access, use or disclosure, access control and monitoring of databases and information systems, through security policies aligned with the best information security practices, which ensures adequate auditing and monitoring, and accountability for access.

 

8. Cookies

In order to provide a better service to the user, we use cookies, which are small text files, which are placed on the hard drive by a website server. The Proacqua website may require cookies to be accepted, so that you can have access to all available features.

Cookies, when consented, will be used by Proacqua to:

  • Collect users' IP addresses. The aim is to personalize the user's preferences and facilitate the use of the services. The cookie identifies the user and if he is registered in a service, promotion or event promoted by Proacqua, it gives an order for the system to access information about users, which is stored.
  • Carry out statistical studies to calculate the number of users and their growth.
  • Know if users viewed a certain part of the website, avoiding repetition of it.

You can always limit or restrict the admission of cookies, through your browser options.

 

9. Limitation of Liability

The Proacqua website may provide "links" to external "websites" for your convenience and information. When accessing these "links" you will leave the Proacqua website. Proacqua does not control these sites or their privacy policies, which may differ from those of Proacqua. Proacqua does not represent these sites.

Proacqua's Privacy and Data Protection Policy does not cover any personal data provided by the user to sites external to Proacqua.

Proacqua does not sponsor any website that has links to its website. Proacqua is not responsible for the content of these websites. However, since the Internet is a worldwide network of computers, any information sent or transmitted by you will necessarily be forwarded by third party computers.

Proacqua is not responsible for failures in the security of communications and assumes no responsibility for the improper use of your information by third parties. The user, however, will be responsible for the content of the information sent or transmitted to the Proacqua website.

Proacqua recognizes that the access and use of its website may suffer interruptions and that the information on the website may contain bugs, errors, technical failures, problems or other limitations and that access may be impossible at certain times.

 

10. Changes to the Privacy Policy

Proacqua may change this Privacy and Data Protection Policy at any time, in order to reflect the comments received and whenever justified. These changes will be duly publicized on the website www.proacqua.co.ao/en/privacy-policy.

Therefore, we recommend that you periodically consult our privacy policy to stay informed about how Proacqua protects your Personal Data and to stay up to date on the information and rights that assist you.


Luanda

Rua António Feliciano de Castilho
nº 81-83, Vila-Alice

T. (+244) 922 847 635
see map
Benguela

Rua Silva Porto
nº 144-150

T. (+244) 922 847 636
see map